Guest Policies

• General Conduct

  Sandy’s Place is a quiet, luxury self-catering retreat. Guests are required to respect the privacy, comfort, and peace of others, as well as the surrounding natural environment.

  · Quiet hours: 22:00 to 08:00

  · No loud music, disruptive gatherings, or excessive noise is permitted at any time.

  · Management reserves the right to request that disruptive behaviour stop immediately, or to end a stay where necessary.

• Bookings, Payments & Booking Security

  To confirm and secure your reservation at Sandy’s Place, a deposit or full payment is required. Once your booking is secured, your dates are reserved exclusively for you.

  Deposit requirements 

  · Stays of 2 nights or more: 50% deposit required to secure the booking

  · Single-night stays: Full payment (100%) required to secure the booking

  · Short-notice bookings: For bookings made within 7 days of arrival, full payment may be required upfront

  Balance payment

  The remaining balance is due 1 month before arrival, unless otherwise agreed in writing with management.

  Booking Security (Important)

  A reservation is only confirmed once the required deposit or payment has been received.

  Where guests request to “pay on arrival”, Sandy’s Place may accommodate this only by prior arrangement, and only once a deposit has been received to secure the booking.

  If payment is not received within the agreed timeframe, Sandy’s Place reserves the right to release the dates without further notice.

  Payment methods accepted

  · Electronic Funds Transfer (EFT)

  · Major debit/credit cards: Visa, MasterCard, American Express

  In exceptional circumstances, management may consider alternative arrangements at its discretion.

• Cancellations

  Cancellations must be submitted in writing.

  · More than 14 days before arrival: A full refund of amounts paid will be issued (minus any bank or payment processing fees where applicable).

  · 14 days or fewer before arrival (including no-shows): No refund will apply.

  · Early departures / shortened stays: No refunds will be issued for unused nights.

  Please note: Single-night bookings are secured by full payment and are non-refundable.

  Management may, at its discretion, consider a refund in exceptional circumstances.

• Check-in / Check-out

  · Check-in: from 14:00

  · Check-out: by 10:00

  Please contact management in advance if you would like to request an early check-in or late check-out. This may be possible depending on availability.

• Children

  Families are always welcome! At Sandy’s Place, we love having little travellers join us.

  · 0 – 2 years: Stay free when sharing with parents/guardians

  · 3 – 11 years: R300 per child per night when sharing with an adult (selected units only)

  · 12 years and older: Charged at the full adult rate.

  Parents and guardians are kindly reminded to supervise children at all times, especially around the swimming pool and play area.

• Pets

  Unfortunately, Sandy’s Place is unable to accommodate pets. Registered service dogs are welcome by prior arrangement.

• Smoking & Vaping

  Sandy’s Place is non-smoking and non-vaping in all indoor spaces.

  · Smoking/vaping inside rooms is strictly prohibited.

  · A designated outdoor smoking area is provided (ashtrays available).

  · Smoking indoors may result in an additional cleaning fee.

  Please dispose of cigarette butts responsibly and help us protect the environment.

• Swimming Pool

  The pool is open daily for guest use.

  · Pool hours: 09:00 to 21:00 (no swimming after 21:00)

  · At Sandy’s Place, the swimming pool facilities are reserved exclusively for our guests.

  · Children under 12 must be supervised by an adult at all times.

  · Please be considerate of other guests and keep noise levels low.

  · No loud music or disruptive behaviour is permitted in the pool area.

  · No glass is allowed in or around the pool.

  · Guests swim at their own risk — no lifeguard is on duty.

  · For hygiene reasons, guests are requested to use bathroom facilities before using the pool.

• Damage, Loss & Breakages

  Guests are responsible for the accommodation and its contents during their stay.

  · Any breakages, damage, missing items, or excessive mess may be charged to the guest.

  · An additional cleaning fee may apply where a unit requires extra cleaning beyond normal housekeeping standards.

• Liability

  Guests enter and use the property entirely at their own risk.

  Sandy’s Place, its owners, and staff will not be held liable for any loss, damage, theft, injury, accident, or death incurred on the property or as a result of using the facilities